Returns & Exchanges

At TileCloud, we want to ensure your home renovation is perfect, which is why we offer a 30-day return policy on all full-priced, unopened tile boxes. Please note that we do not accept returns on samples, clearance items, or leftover individual tiles.

Return Process

• 1.
  Check Eligibility

  Ensure your return is initiated within 30 days of delivery and that the tiles are in their original, unopened packaging with no damage.

• 2.
  Submit a Request

  Contact our customer support team with your order number and photos of the sealed boxes to receive your Return Authorization number.

• 3.
  Arrange Transport

  Carefully secure the tiles on a pallet or in reinforced boxes and ship them back to our central warehouse via a tracked courier service.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the batch for quality and quantity, we will issue a refund to your original payment method, minus a 20% restocking fee.